Terms of service

1. General Information

Anaqa Kandora is an online store based in the United Arab Emirates, offering premium men’s clothing, including traditional Emirati wear and accessories.
By using our Website,

2. Account Registration

To make purchases or access certain features, you may be required to create an account.
You agree to:

  • Provide accurate and current information during registration.

  • Maintain the confidentiality of your login credentials.

  • Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts if false information is provided or these Terms are violated.

3. Products and Orders

  • All product descriptions, prices, and availability are subject to change without notice.

  • We reserve the right to refuse or cancel any order for any reason, including suspected fraud or pricing errors.

  • Prices are listed in AED (United Arab Emirates Dirham) unless stated otherwise.

4. Payments

We accept payments through the secure methods displayed on our Website.
By providing payment information, you confirm that you are authorized to use the selected payment method.

5. Shipping and Delivery

We offer delivery across the United Arab Emirates and to selected international destinations.
Delivery times are estimates only and may vary depending on location and courier service.
Anaqa Kandora is not responsible for delays caused by customs or shipping carriers.

6. Returns, Refunds, and Exchanges

We want you to be completely satisfied with your purchase.
You may request a return, refund, or exchange under the following conditions:

  • The item is returned within 7–14 days of delivery.

  • The item is unused, unwashed, and in its original packaging with tags attached.

  • Proof of purchase is required.

Certain items (e.g. custom-made or personalized products) may not be eligible for return.
Please refer to our Return Policy page for full details.

7. Intellectual Property Rights

All content on this Website—including images, designs, logos, text, graphics, and trademarks—is the property of Anaqa Kandora and protected by UAE and international copyright laws.
You may not reproduce, distribute, or use any content without our written permission.

8. Privacy and Data Protection

We collect personal information such as your name, email address, phone number, and shipping address for order processing and marketing purposes.
By using our Website, you consent to the collection and use of this information in accordance with our Privacy Policy.
We will never sell or share your personal data with third parties except as required to process your order or as required by law.

9. Limitation of Liability

Anaqa Kandora shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our Website or products.
We do not guarantee that our Website will always be available, error-free, or free from viruses.

10. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.
Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of the UAE.

11. Changes to Terms

We may update these Terms and Conditions from time to time.
Any changes will be posted on this page with the updated date. Continued use of the Website after changes are posted means you accept those changes.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

📧 Email: support@anaqakandora.com
📍 Location: United Arab Emirates